Sears: Cancelled an online order. Told credit to my ca...
A Sears customer review by GetHuman user ~Dissatisfiedwithsears from November 25th, 2017
Background on ~Dissatisfiedwithsears's case
GetHuman: ~Dissatisfiedwithsears - can you tell our other Sears customers when your case took place?
~Dissatisfiedwithsears: Yup. It was morning, on November 23rd.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Dissatisfiedwithsears a list of common Sears problems)
~Dissatisfiedwithsears: "Refund a Charge" was why I was trying to call.
~Dissatisfiedwithsears's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dissatisfiedwithsears: Cancelled an online order. Told credit to my card would occur in *-** days. Called back when I never got a confirmation. Issued email promising a credit. ** days later refund still isn't issued. Called back and was told the same thing I was told ** days earlier. All representatives are in another country and just follow a script. Accent so strong I can't understand anything they say. Questions aren't really answered, just reading off a script! So disappointing. Will never buy from Sears again!
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Dissatisfiedwithsears: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dissatisfiedwithsears: I'd give them a four out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Dissatisfiedwithsears: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~Dissatisfiedwithsears: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dissatisfiedwithsears taken from his Sears customer service problem that occurred on November 23rd, 2017.