Sears: Don't use Seara service! There web site claim o...

A Sears customer review by GetHuman user ~Chris from November 13th, 2017

Background on ~Chris's case

GetHuman: ~Chris - can you tell our other Sears customers when your case took place?
~Chris: Yes I can. It was morning, on November 3rd.
GetHuman: Did you reach out to Sears, and if so, how?
~Chris: I used the 800-659-5917 number I found for on the GetHuman Sears customer phone number page I was on: Sears Customer Service Phone Number
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Chris a list of common Sears problems)
~Chris: "Track order" was why I was trying to call.

~Chris's review of Sears customer service

GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chris: Don't use Seara service! There web site claim of ** hr service is a scam. My initial appt was for ** hours later. Then, after I had made arrangements to be home between the designated **-* pm hours, they call ed at * pm to say that they ween't coming, and the earliest that I could reschedule was next Tuesday, a week after my initial call! That's a long time to go without a washing machine, especially when they claim that they will be there within ** hours. And then, after the cancelled appt, they send you back to the end of the line, as if you were just calling for the first time. The customer service reps were no help, and seemed like they couldn't care less. Do yourself a favor: avoid Sears appliances and service
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Chris: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chris: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Chris: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~Chris: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chris taken from his Sears customer service problem that occurred on November 3rd, 2017.

Sears

2.31 of 5 stars | 563 reviews

~Chris's Sears Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sears, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sears in any way.

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