Sears: GOT A LOT OF TALK BUT NO SOLUTION, THEY AGREED...
A Sears customer review by GetHuman user ~WILLIAM from November 24th, 2017
Background on ~WILLIAM's case
GetHuman: ~WILLIAM - can you tell our other Sears customers when your case took place?
~WILLIAM: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~WILLIAM a list of common Sears problems)
~WILLIAM: "Change order" was why I was trying to call.
~WILLIAM's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WILLIAM: GOT A LOT OF TALK BUT NO SOLUTION, THEY AGREED THEIR WEB SITE IS MISLEADING. TO TRY TO FIND A WASHER THAT FIT THE DESCRIPTION WOULD COST ME A THIRD MORE THAN THE DELIVERED MACHINE. I SAID NO. I HAVE RESOLVED TO NEVER PURCHASE FROM SEARS AGAIN. I HAVE BEEN A CUSTOMER SINCE ****.*MY PARENTS SINCE ****'S.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~WILLIAM: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WILLIAM: I'd give them a two out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~WILLIAM: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears customers?
~WILLIAM: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WILLIAM taken from his Sears customer service problem that occurred on November 18th, 2017.