Sears: Hello, **I'm emailing to express complete dissa...
A Sears customer review by GetHuman user ~SaveYourSanity from November 23rd, 2017
Background on ~SaveYourSanity's case
GetHuman: ~SaveYourSanity - can you tell our other Sears customers when your case took place?
~SaveYourSanity: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~SaveYourSanity a list of common Sears problems)
~SaveYourSanity: "Warranty claim" was why I was trying to call.
~SaveYourSanity's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SaveYourSanity: Hello, **I'm emailing to express complete dissatisfaction will the entire set of calls to your call centers in the Philippines.*** calls, and one to a "Supervisor" that called me Miss twice during the call, even after clarification, and I'm a male. Totally scripted and impersonal.**I understand the need to cut costs and stay competitive, but seriously. Your customer service isn't just bad, it's scripted, there's a time delay that causes cross talk and ENDLESS repeating of information ** times for each person I spoke to. I used both a land line and cell phone with no difference.*Even called from my workplace.**I work in a call center, I'm on the phones * hours a day, so I know what it's like.**I was a customer of Sears my entire life, as were my parents and grandparents. I am no longer. I don't want a voucher or bribes to forgive to wretched phone service I got.**I was charged extra to have my appliance on a Sunday. My spouse is Deaf, as a work around to receive the merchandise when I
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~SaveYourSanity: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SaveYourSanity: I'd give them a three out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~SaveYourSanity: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears customers?
~SaveYourSanity: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SaveYourSanity taken from his Sears customer service problem that occurred on November 15th, 2017.