Sears: Person answering just transferred me to custome...
A Sears customer review by GetHuman user ~Giving up on Sears after 40 ye from November 26th, 2017
Background on ~Giving up on Sears after 40 ye's case
GetHuman: ~Giving up on Sears after 40 ye - can you tell our other Sears customers when your case took place?
~Giving up on Sears after 40 ye: Sure. It was afternoon, on November 25th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Giving up on Sears after 40 ye a list of common Sears problems)
~Giving up on Sears after 40 ye: "Warranty claim" was why I was trying to call.
~Giving up on Sears after 40 ye's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Giving up on Sears after 40 ye: Person answering just transferred me to customer service in my town. This person could not or would not try to resolve the issue. When I ask for Mr Lampert's executive team the person refused to provide the contact information
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Giving up on Sears after 40 ye: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Giving up on Sears after 40 ye: I'd give them a five out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Giving up on Sears after 40 ye: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~Giving up on Sears after 40 ye: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Giving up on Sears after 40 ye taken from his Sears customer service problem that occurred on November 25th, 2017.