Sears: The FSA company in Ft. Pierce is not working wi...
A Sears customer review by GetHuman user ~Ivette from November 21st, 2017
Background on ~Ivette's case
GetHuman: ~Ivette - can you tell our other Sears customers when your case took place?
~Ivette: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Ivette a list of common Sears problems)
~Ivette: "Returns" was why I was trying to call.
~Ivette's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ivette: The FSA company in Ft. Pierce is not working with the best interest of your customer or sears in mind. *Let me give you a example. *If a machine will not fit at a home and the delivery team knows per FSA they need to leave the opened merchandise at the now unhappy customers house. FSA now had to return to this customers hoist * more times, one to pick up the merchandise that did not fit and another to bring the right one.*Sears can no longer sell the merchandise a new because it's been opened. *So it's not cost effective to sears and your customer now is unsure about purchasing with sears in the future. *Things can be done logically FSA is just lining their pockets with the not needed extra trips. *They get upset at the delivery team if they take the wrong unopened merchandise back to the wear house to ensure that the customer is happy and sears isn't losing money or looking incompetent. *In my opinion the way FSA is handling the delivery strategies for sears should be reevaluated. Oth
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Ivette: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ivette: I'd give them a two out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Ivette: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears customers?
~Ivette: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ivette taken from his Sears customer service problem that occurred on November 18th, 2017.