Sears: We bought a Kenmore frig in ****. Had to have...
A Sears customer review by GetHuman user ~joyce from November 9th, 2017
Background on ~joyce's case
GetHuman: ~joyce - can you tell our other Sears customers when your case took place?
~joyce: Sure. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~joyce a list of common Sears problems)
~joyce: "Technical support" was why I was trying to call.
~joyce's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~joyce: We bought a Kenmore frig in ****. Had to have service July ****. Called Feb *st for service. Again in panic Feb * for emergency service-NONE. Feb * they came, saw and ordered a new compressor to be delivered overnight. Feb * - they can't find the compressor supposedly sent yesterday. They won't give me a tracking *. Haven't had a working frig since Feb *. Does anyone really work at SEARS? twice they put me on hold and never came back. Did you know that there really isn't KENMORE appliances. It's all other mfg with a "kenmore" slapped on it. You don't know what brand you are really buying until it's too late - like our frig. When
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~joyce: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~joyce: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~joyce: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears customers?
~joyce: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~joyce taken from his Sears customer service problem that occurred on November 3rd, 2017.