Sears: Your automated setup assumes a situation before...
A Sears customer review by GetHuman user ~longtime customer from November 17th, 2017
Background on ~longtime customer's case
GetHuman: ~longtime customer - can you tell our other Sears customers when your case took place?
~longtime customer: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~longtime customer a list of common Sears problems)
~longtime customer: "Warranty claim" was why I was trying to call.
~longtime customer's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~longtime customer: Your automated setup assumes a situation before I can talk, and shuttles me off to another window which is ridiculous.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~longtime customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~longtime customer: I'd give them a five out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~longtime customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~longtime customer: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~longtime customer taken from his Sears customer service problem that occurred on November 14th, 2017.