Sears unwilling to exchange an item without a r...
A Sears customer review by GetHuman user GetHuman-dbculbe from December 1st, 2017
Background on GetHuman-dbculbe's case
GetHuman: GetHuman-dbculbe - can you tell our other Sears customers when your case took place?
GetHuman-dbculbe: Yeah. It was morning, on November 29th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman-dbculbe: I used the 800-479-5899 number I found for on the GetHuman Sears customer phone number page I was on: Sears Customer Service Phone Number
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-dbculbe a list of common Sears problems
GetHuman-dbculbe: "Warranty Claim" was why I was trying to call.
GetHuman-dbculbe's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-dbculbe: Sears unwilling to exchange an item without a return code
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-dbculbe: Received the Elliptical Elite **.* from Sears on **Dec** with the left saddle bracket bolts not properly installed (partially stripped) and the Computer Screen filled with fluid and not working. **Dec** - I called Sears *-***-***-**** for an exchange. I was told that the Elliptical does not show on my account, they have no record of me purchasing it and cannot make an exchange. They had no advice on how to resolve the problem or who to talk to next. They stated without an actual order number on my account that there is nothing that they can do for me. They gave me a Ticket *********.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
GetHuman-dbculbe: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-dbculbe: I'd give them a five out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
GetHuman-dbculbe: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears customers?
GetHuman-dbculbe: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-dbculbe taken from his Sears customer service problem that occurred on November 29th, 2017.
2.31 of 5 stars | 563 reviewsSears ReviewsSears's Phone NumberAll Sears contact infoGeneral Sears customer service info
GetHuman-dbculbe's Sears Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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