Sears: what's the point of having a service number whe...
A Sears customer review by GetHuman user ~Robert Harrison from November 19th, 2017
Background on ~Robert Harrison's case
GetHuman: ~Robert Harrison - can you tell our other Sears customers when your case took place?
~Robert Harrison: Yeah. It was morning, on November 9th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Robert Harrison a list of common Sears problems)
~Robert Harrison: "Warranty claim" was why I was trying to call.
~Robert Harrison's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robert Harrison: what's the point of having a service number where the customer is told that your service is 'down?'*This matches the poor service I got at Northgate, San Rafael, where they lie about their tire warranties.*I went there (where I've purchased about a thousand dollars worth of tires in he last * years) for a flat repair. I was told 'the tire is too worn, it needs replacing.' I said it had **,*** miles on it, with a **,*** mile warranty, but what I wanted was simple flat repair (nail in tread). I was then told that the tire was purchased more than three years ago "so is out of warranty." BUT IT DOESN'T SAY THAT ON MY RECEIPT- which is a legal contract, whatever t says in Sears' computer for the man to quote to me. Shame on Sears, I'll buy elsewhere and tell my friends to do the same.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Robert Harrison: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robert Harrison: I'd give them a three out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Robert Harrison: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~Robert Harrison: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robert Harrison taken from his Sears customer service problem that occurred on November 9th, 2017.