Sephora: The wait time is short and pleasant, and I get...
A Sephora customer review by GetHuman user GetHuman-383286 from November 11th, 2017
Background on GetHuman-383286's case
GetHuman: GetHuman-383286 - can you tell our other Sephora customers when your case took place?
GetHuman-383286: Sure. It was evening, on November 8th.
GetHuman: Did you reach out to Sephora, and if so, how?
GetHuman: And which of these common Sephora customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-383286 a list of common Sephora problems)
GetHuman-383286: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-383286's review of Sephora customer service
GetHuman: So how would you sum up your experience for GetHuman's Sephora customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-383286: The wait time is short and pleasant, and I get to talk to a real person within a minute, but the quality of service isn't very consistent. Sometimes the person at the end of the line is very helpful, other times not, and occasionally they're a complete *******.
GetHuman: Let's quantify your experience contacting Sephora. On a scale of 1 to 5, how easy is it go get help on a Sephora problem?
GetHuman-383286: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-383286: I'd give them a one out of five on communication.
GetHuman: And what about Sephora's ability to quickly and effectively address your problem?
GetHuman-383286: For that I would say four out of five.
GetHuman: And finally- any advice for other Sephora customers?
GetHuman-383286: Call them early in the day or late. Don't forget any personal or account information you might need for Sephora to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-383286 taken from his Sephora customer service problem that occurred on November 8th, 2017.