Shark Vacuum: I WILL NEVER BUY ANYTHING ELSE FROM SHARK, BEFO...
A Shark Vacuum customer review by GetHuman user ~Charles from November 8th, 2017
Background on ~Charles's case
GetHuman: ~Charles - can you tell our other Shark Vacuum customers when your case took place?
~Charles: Yeah. It was late at night, on November 6th.
GetHuman: Did you reach out to Shark Vacuum, and if so, how?
GetHuman: And which of these common Shark Vacuum customer issues best describes the reason you wanted to talk to them?
(Shows ~Charles a list of common Shark Vacuum problems)
~Charles: "Complaint" was why I was trying to call.
~Charles's review of Shark Vacuum customer service
GetHuman: So how would you sum up your experience for GetHuman's Shark Vacuum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Charles: I WILL NEVER BUY ANYTHING ELSE FROM SHARK, BEFORE I EVEN GOT MY PAID OFF IF STOPPED WORKING. I CALL AND THEY WRE EXTREMELY RUDE. I WAS TOLD I WOULD HAVE TO PAY TO GET IT SENT BACK AND IY CPOULD BE AS LONG AS * MONTHS OR MORE BEFORE I RECEIVED IT BACK. I WOULD ALSO HAVE TO SEND THEM AS CHECK FOR SHIPPING, SO I HAVE OVE **,*** FOLLOWERS ON FACEBOOK WHICH I WILL WRITE AND TELL THEM TO PASS OT ALONG TO THEIR FREINDS TO NERVER BUY ANYTHING FROM SHARK. I PLAN TO START A MOVEMRNT OF AT LEAST * MILLION PEOPLE TO KEEP PASSING HOW SHARK OPERATES.
GetHuman: Let's quantify your experience contacting Shark Vacuum. On a scale of 1 to 5, how easy is it go get help on a Shark Vacuum problem?
~Charles: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Charles: I'd give them a four out of five on communication.
GetHuman: And what about Shark Vacuum's ability to quickly and effectively address your problem?
~Charles: For that I would say one out of five.
GetHuman: And finally- any advice for other Shark Vacuum customers?
~Charles: Call them early in the day or late. Don't forget any personal or account information you might need for Shark Vacuum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Charles taken from his Shark Vacuum customer service problem that occurred on November 6th, 2017.