Shark Vacuum: No matter what button I pushed, I kept getting...
A Shark Vacuum customer review by GetHuman user GetHuman-47863 from November 27th, 2017
Background on GetHuman-47863's case
GetHuman: GetHuman-47863 - can you tell our other Shark Vacuum customers when your case took place?
GetHuman-47863: Yup. It was afternoon, on November 25th.
GetHuman: Did you reach out to Shark Vacuum, and if so, how?
GetHuman: And which of these common Shark Vacuum customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-47863 a list of common Shark Vacuum problems)
GetHuman-47863: "Make a purchase" was why I was trying to call.
GetHuman-47863's review of Shark Vacuum customer service
GetHuman: So how would you sum up your experience for GetHuman's Shark Vacuum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-47863: No matter what button I pushed, I kept getting the same message to push *, *, or *. I tried them all, and never got any further. I just need a sales rep for answer questions before purchase. I tried calling * different times. Fed up -won't be purchasing YOUR product if can't talk to cutomer svc.
GetHuman: Let's quantify your experience contacting Shark Vacuum. On a scale of 1 to 5, how easy is it go get help on a Shark Vacuum problem?
GetHuman-47863: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-47863: I'd give them a four out of five on communication.
GetHuman: And what about Shark Vacuum's ability to quickly and effectively address your problem?
GetHuman-47863: For that I would say one out of five.
GetHuman: And finally- any advice for other Shark Vacuum customers?
GetHuman-47863: Call them early in the day or late. Don't forget any personal or account information you might need for Shark Vacuum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-47863 taken from his Shark Vacuum customer service problem that occurred on November 25th, 2017.