Shark Vacuum: Purchased our vacuum at Walmart in the fall of...
A Shark Vacuum customer review by GetHuman user ~Ceci from November 27th, 2017
Background on ~Ceci's case
GetHuman: ~Ceci - can you tell our other Shark Vacuum customers when your case took place?
~Ceci: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to Shark Vacuum, and if so, how?
GetHuman: And which of these common Shark Vacuum customer issues best describes the reason you wanted to talk to them?
(Shows ~Ceci a list of common Shark Vacuum problems)
~Ceci: "Warranty Claim" was why I was trying to call.
~Ceci's review of Shark Vacuum customer service
GetHuman: So how would you sum up your experience for GetHuman's Shark Vacuum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ceci: Purchased our vacuum at Walmart in the fall of **** and the hose was cracked in *-* different spots and a small plastic piece was broken off where the extension wand hooks into the base. I contacted CS at this * and the rep was very courteous and knowledgeable and is sending replacement parts out that will reach us in *-* business days!! Very Pleased!! :)
GetHuman: Let's quantify your experience contacting Shark Vacuum. On a scale of 1 to 5, how easy is it go get help on a Shark Vacuum problem?
~Ceci: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ceci: I'd give them a two out of five on communication.
GetHuman: And what about Shark Vacuum's ability to quickly and effectively address your problem?
~Ceci: For that I would say one out of five.
GetHuman: And finally- any advice for other Shark Vacuum customers?
~Ceci: Call them early in the day or late. Don't forget any personal or account information you might need for Shark Vacuum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ceci taken from his Shark Vacuum customer service problem that occurred on November 19th, 2017.