Shark Vacuum: They over charged my credit card w*o notifying...
A Shark Vacuum customer review by GetHuman user ~Julie Barrettsmith Jr from November 18th, 2017
Background on ~Julie Barrettsmith Jr's case
GetHuman: ~Julie Barrettsmith Jr - can you tell our other Shark Vacuum customers when your case took place?
~Julie Barrettsmith Jr: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Shark Vacuum, and if so, how?
GetHuman: And which of these common Shark Vacuum customer issues best describes the reason you wanted to talk to them?
(Shows ~Julie Barrettsmith Jr a list of common Shark Vacuum problems)
~Julie Barrettsmith Jr: "Technical support" was why I was trying to call.
~Julie Barrettsmith Jr's review of Shark Vacuum customer service
GetHuman: So how would you sum up your experience for GetHuman's Shark Vacuum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Julie Barrettsmith Jr: They over charged my credit card w*o notifying me first! *They have far too many fees! You can get the vacuum at walmart for $***.**- if you call & order it's over $***.**!!!
GetHuman: Let's quantify your experience contacting Shark Vacuum. On a scale of 1 to 5, how easy is it go get help on a Shark Vacuum problem?
~Julie Barrettsmith Jr: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Julie Barrettsmith Jr: I'd give them a four out of five on communication.
GetHuman: And what about Shark Vacuum's ability to quickly and effectively address your problem?
~Julie Barrettsmith Jr: For that I would say five out of five.
GetHuman: And finally- any advice for other Shark Vacuum customers?
~Julie Barrettsmith Jr: Call them early in the day or late. Don't forget any personal or account information you might need for Shark Vacuum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Julie Barrettsmith Jr taken from his Shark Vacuum customer service problem that occurred on November 16th, 2017.