Shark Vacuum: This has to be one of if not the worst customer...
A Shark Vacuum customer review by GetHuman user ~HDQ from November 17th, 2017
Background on ~HDQ's case
GetHuman: ~HDQ - can you tell our other Shark Vacuum customers when your case took place?
~HDQ: Yeah. It was late at night, on November 13th.
GetHuman: Did you reach out to Shark Vacuum, and if so, how?
GetHuman: And which of these common Shark Vacuum customer issues best describes the reason you wanted to talk to them?
(Shows ~HDQ a list of common Shark Vacuum problems)
~HDQ: "Returns" was why I was trying to call.
~HDQ's review of Shark Vacuum customer service
GetHuman: So how would you sum up your experience for GetHuman's Shark Vacuum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HDQ: This has to be one of if not the worst customer service experience we have ever. Only two things I can conclude: one, there is a culture in customer service of misrepresentation or blatant dishonesty (* phone calls, each one ending with a promise, not one promise kept)three months later, still nothing done about our issue, and ours is a very simple matter). *, this company is grossly inept.
GetHuman: Let's quantify your experience contacting Shark Vacuum. On a scale of 1 to 5, how easy is it go get help on a Shark Vacuum problem?
~HDQ: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HDQ: I'd give them a one out of five on communication.
GetHuman: And what about Shark Vacuum's ability to quickly and effectively address your problem?
~HDQ: For that I would say five out of five.
GetHuman: And finally- any advice for other Shark Vacuum customers?
~HDQ: Call them early in the day or late. Don't forget any personal or account information you might need for Shark Vacuum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HDQ taken from his Shark Vacuum customer service problem that occurred on November 13th, 2017.