Shark Vacuum: the worest company,bought unit **-**-** never w...

A Shark Vacuum customer review by GetHuman user GetHuman-138623 from November 25th, 2017

Background on GetHuman-138623's case

GetHuman: GetHuman-138623 - can you tell our other Shark Vacuum customers when your case took place?
GetHuman-138623: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Shark Vacuum, and if so, how?
GetHuman-138623: I used the 800-798-7398 number I found for on the GetHuman Shark Vacuum customer phone number page I was on: Shark Vacuum Customer Service Phone Number
GetHuman: And which of these common Shark Vacuum customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-138623 a list of common Shark Vacuum problems)
GetHuman-138623: "Warranty Claim" was why I was trying to call.

GetHuman-138623's review of Shark Vacuum customer service

GetHuman: So how would you sum up your experience for GetHuman's Shark Vacuum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-138623: the worest company,bought unit **-**-** never worked, started calling tech service, told to return *-*-** NEVER RECEIVED replacement, can not get customer service staff to help. Every phone call to customer service has been over ** min in hold times. they are horrible.
GetHuman: Let's quantify your experience contacting Shark Vacuum. On a scale of 1 to 5, how easy is it go get help on a Shark Vacuum problem?
GetHuman-138623: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-138623: I'd give them a two out of five on communication.
GetHuman: And what about Shark Vacuum's ability to quickly and effectively address your problem?
GetHuman-138623: For that I would say one out of five.
GetHuman: And finally- any advice for other Shark Vacuum customers?
GetHuman-138623: Call them early in the day or late. Don't forget any personal or account information you might need for Shark Vacuum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-138623 taken from his Shark Vacuum customer service problem that occurred on November 18th, 2017.

Shark Vacuum

3.33 of 5 stars | 231 reviews
Shark Vacuum ReviewsShark Vacuum's Phone NumberAll Shark Vacuum contact info

GetHuman-138623's Shark Vacuum Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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