Shark Vacuum: Took * calls, had to lie about an order to get...

A Shark Vacuum customer review by GetHuman user ~Lauren from November 12th, 2017

Background on ~Lauren's case

GetHuman: ~Lauren - can you tell our other Shark Vacuum customers when your case took place?
~Lauren: Yes I can. It was evening, on November 8th.
GetHuman: Did you reach out to Shark Vacuum, and if so, how?
~Lauren: I used the 800-798-7398 number I found for on the GetHuman Shark Vacuum customer phone number page I was on: Shark Vacuum Customer Service Phone Number
GetHuman: And which of these common Shark Vacuum customer issues best describes the reason you wanted to talk to them?
(Shows ~Lauren a list of common Shark Vacuum problems)
~Lauren: "Refund an Order" was why I was trying to call.

~Lauren's review of Shark Vacuum customer service

GetHuman: So how would you sum up your experience for GetHuman's Shark Vacuum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lauren: Took * calls, had to lie about an order to get to a live person. He could not help me. In July bought a pro navigator lift away vacuum, sent in for rebate,Nothing*Now saying never got info. Have a * of e-mails giving claim *. I think this is. SCAM
GetHuman: Let's quantify your experience contacting Shark Vacuum. On a scale of 1 to 5, how easy is it go get help on a Shark Vacuum problem?
~Lauren: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lauren: I'd give them a four out of five on communication.
GetHuman: And what about Shark Vacuum's ability to quickly and effectively address your problem?
~Lauren: For that I would say five out of five.
GetHuman: And finally- any advice for other Shark Vacuum customers?
~Lauren: Call them early in the day or late. Don't forget any personal or account information you might need for Shark Vacuum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lauren taken from his Shark Vacuum customer service problem that occurred on November 8th, 2017.

Shark Vacuum

3.33 of 5 stars | 231 reviews

~Lauren's Shark Vacuum Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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