Shaw Communications: when you get to the tech line you have the opti...
A Shaw Communications customer review by GetHuman user ~hutch from October 29th, 2017
Background on ~hutch's case
GetHuman: ~hutch - can you tell our other Shaw Communications customers when your case took place?
~hutch: Sure. It was afternoon, on October 22nd.
GetHuman: Did you reach out to Shaw Communications, and if so, how?
GetHuman: And which of these common Shaw Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~hutch a list of common Shaw Communications problems)
~hutch: "Lower my bill" was why I was trying to call.
~hutch's review of Shaw Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Shaw Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hutch: when you get to the tech line you have the option of leaving your name and number and they call you back when it would be your turn in line. got a call back about ten minutes later from the techie who could (and did) help me. why can't all systems work like this?
GetHuman: Let's quantify your experience contacting Shaw Communications. On a scale of 1 to 5, how easy is it go get help on a Shaw Communications problem?
~hutch: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hutch: I'd give them a two out of five on communication.
GetHuman: And what about Shaw Communications's ability to quickly and effectively address your problem?
~hutch: For that I would say three out of five.
GetHuman: And finally- any advice for other Shaw Communications customers?
~hutch: Call them early in the day or late. Don't forget any personal or account information you might need for Shaw Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hutch taken from his Shaw Communications customer service problem that occurred on October 22nd, 2017.