Shell Gasoline Card: have had a shell 'preferred' card since...
A Shell Gasoline Card customer review by GetHuman user ~mmtn from November 16th, 2017
Background on ~mmtn's case
GetHuman: ~mmtn - can you tell our other Shell Gasoline Card customers when your case took place?
~mmtn: Yeah. It was afternoon, on November 6th.
GetHuman: Did you reach out to Shell Gasoline Card, and if so, how?
GetHuman: And which of these common Shell Gasoline Card customer issues best describes the reason you wanted to talk to them?
(Shows ~mmtn a list of common Shell Gasoline Card problems)
~mmtn: "Setup an account" was why I was trying to call.
~mmtn's review of Shell Gasoline Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Shell Gasoline Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mmtn: have had a shell 'preferred' card since **** (** years!!!) and the closest stations to me now charge EXTRA to use this card-what's up with that??? goodbye to at least $**** a year, nice way to treat a customer.
GetHuman: Let's quantify your experience contacting Shell Gasoline Card. On a scale of 1 to 5, how easy is it go get help on a Shell Gasoline Card problem?
~mmtn: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mmtn: I'd give them a five out of five on communication.
GetHuman: And what about Shell Gasoline Card's ability to quickly and effectively address your problem?
~mmtn: For that I would say one out of five.
GetHuman: And finally- any advice for other Shell Gasoline Card customers?
~mmtn: Call them early in the day or late. Don't forget any personal or account information you might need for Shell Gasoline Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mmtn taken from his Shell Gasoline Card customer service problem that occurred on November 6th, 2017.