Sheplers.com: There is absolutely NO communication between cu...

A Sheplers.com customer review by GetHuman user GetHuman-84786 from November 14th, 2017

Background on GetHuman-84786's case

GetHuman: GetHuman-84786 - can you tell our other Sheplers.com customers when your case took place?
GetHuman-84786: Sure. It was morning, on November 4th.
GetHuman: Did you reach out to Sheplers.com, and if so, how?
GetHuman-84786: I used the 888-835-4004 number I found for on the GetHuman Sheplers.com customer phone number page I was on: Sheplers.com Customer Service Phone Number
GetHuman: And which of these common Sheplers.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-84786 a list of common Sheplers.com problems)
GetHuman-84786: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-84786's review of Sheplers.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Sheplers.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-84786: There is absolutely NO communication between customer service reps and their warehouse or other customer service reps. They consistantly lose orders or send the wrong merchandise blaming manufacturers and warehouses. They conduct themselves unprofessionally and at times immaturely from laughing about lost orders to giving you attitude if you press them for information. All of this after being on hold anywhere from * min. (the shortest wait) to ** min. just to deal with their order ***** ups. STAY AWAY from these people!!! Chances are you won't get what you ordered and good luck with your returns!
GetHuman: Let's quantify your experience contacting Sheplers.com. On a scale of 1 to 5, how easy is it go get help on a Sheplers.com problem?
GetHuman-84786: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-84786: I'd give them a two out of five on communication.
GetHuman: And what about Sheplers.com's ability to quickly and effectively address your problem?
GetHuman-84786: For that I would say three out of five.
GetHuman: And finally- any advice for other Sheplers.com customers?
GetHuman-84786: Call them early in the day or late. Don't forget any personal or account information you might need for Sheplers.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-84786 taken from his Sheplers.com customer service problem that occurred on November 4th, 2017.

Sheplers.com

1.50 of 5 stars | 1 reviews

GetHuman-84786's Sheplers.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sheplers.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sheplers.com in any way.

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