ShoeMall.com: I had received then returned a lovely pair of s...

A ShoeMall.com customer review by GetHuman user ~MarieVanPelt from November 20th, 2017

Background on ~MarieVanPelt's case

GetHuman: ~MarieVanPelt - can you tell our other ShoeMall.com customers when your case took place?
~MarieVanPelt: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to ShoeMall.com, and if so, how?
~MarieVanPelt: I used the 800-704-5478 number I found for on the GetHuman ShoeMall.com customer phone number page I was on: ShoeMall.com Customer Service Phone Number
GetHuman: And which of these common ShoeMall.com customer issues best describes the reason you wanted to talk to them?
(Shows ~MarieVanPelt a list of common ShoeMall.com problems)
~MarieVanPelt: "Make a purchase" was why I was trying to call.

~MarieVanPelt's review of ShoeMall.com customer service

GetHuman: So how would you sum up your experience for GetHuman's ShoeMall.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MarieVanPelt: I had received then returned a lovely pair of shoes. I could find no paper trail Customer Service was able to tell me that returned item had arrived* the credit issued. I think the entire time frame was five days....amazing.
GetHuman: Let's quantify your experience contacting ShoeMall.com. On a scale of 1 to 5, how easy is it go get help on a ShoeMall.com problem?
~MarieVanPelt: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MarieVanPelt: I'd give them a three out of five on communication.
GetHuman: And what about ShoeMall.com's ability to quickly and effectively address your problem?
~MarieVanPelt: For that I would say five out of five.
GetHuman: And finally- any advice for other ShoeMall.com customers?
~MarieVanPelt: Call them early in the day or late. Don't forget any personal or account information you might need for ShoeMall.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MarieVanPelt taken from his ShoeMall.com customer service problem that occurred on November 16th, 2017.

ShoeMall.com

4.00 of 5 stars | 8 reviews

~MarieVanPelt's ShoeMall.com Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like ShoeMall.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with ShoeMall.com in any way.

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