ShoeMall.com: The customer service rep was great. She was abl...
A ShoeMall.com customer review by GetHuman user ~notamallshopper from November 25th, 2017
Background on ~notamallshopper's case
GetHuman: ~notamallshopper - can you tell our other ShoeMall.com customers when your case took place?
~notamallshopper: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to ShoeMall.com, and if so, how?
GetHuman: And which of these common ShoeMall.com customer issues best describes the reason you wanted to talk to them?
(Shows ~notamallshopper a list of common ShoeMall.com problems)
~notamallshopper: "Warranty claim" was why I was trying to call.
~notamallshopper's review of ShoeMall.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ShoeMall.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~notamallshopper: The customer service rep was great. She was able to answer all of my questions and was very professional.
GetHuman: Let's quantify your experience contacting ShoeMall.com. On a scale of 1 to 5, how easy is it go get help on a ShoeMall.com problem?
~notamallshopper: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~notamallshopper: I'd give them a two out of five on communication.
GetHuman: And what about ShoeMall.com's ability to quickly and effectively address your problem?
~notamallshopper: For that I would say three out of five.
GetHuman: And finally- any advice for other ShoeMall.com customers?
~notamallshopper: Call them early in the day or late. Don't forget any personal or account information you might need for ShoeMall.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~notamallshopper taken from his ShoeMall.com customer service problem that occurred on November 21st, 2017.