Silver Script Insurance Company: I was on hold for an hour and ** minutes -- tha...
A Silver Script Insurance Company customer review by GetHuman user ~anonymous from November 14th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Silver Script Insurance Company customers when your case took place?
~anonymous: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Silver Script Insurance Company, and if so, how?
GetHuman: And which of these common Silver Script Insurance Company customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Silver Script Insurance Company problems)
~anonymous: "Get insurance" was why I was trying to call.
~anonymous's review of Silver Script Insurance Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Silver Script Insurance Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: I was on hold for an hour and ** minutes -- that's *** minutes, but gethuman currently allows only two digits to be entered on their survey, so I put **. The webmaster should adjust this for accuracy of the answers. *When the Silverscript representative finally came on the line, he was very nice and very patient. He did not have the answers I needed, but I felt he gave me whatever information was at his disposal. By the time I got off the phone, essentially knowing nothing more than before I called, the total time on the phone was two hours and ** minutes! I don't mind the information problem so much, because it involves a bureaucratic shift from one company to another at year-end and I have some hope that this will be worked out shortly, but what is inexcusable is the wait time on the phone.
GetHuman: Let's quantify your experience contacting Silver Script Insurance Company. On a scale of 1 to 5, how easy is it go get help on a Silver Script Insurance Company problem?
~anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Silver Script Insurance Company's ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Silver Script Insurance Company customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Silver Script Insurance Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Silver Script Insurance Company customer service problem that occurred on November 13th, 2017.