Simple Mobile: I PAID FOR MY BILL ON **TH DEC & MY PHONE IS NO...
A Simple Mobile customer review by GetHuman user ~OLUMIDE TALABI from November 19th, 2017
Background on ~OLUMIDE TALABI's case
GetHuman: ~OLUMIDE TALABI - can you tell our other Simple Mobile customers when your case took place?
~OLUMIDE TALABI: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~OLUMIDE TALABI a list of common Simple Mobile problems)
~OLUMIDE TALABI: "Lost or Stolen Phone" was why I was trying to call.
~OLUMIDE TALABI's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~OLUMIDE TALABI: I PAID FOR MY BILL ON **TH DEC & MY PHONE IS NOT WORKING RIGHT NOW.SO MY NUMBER IS ***-***-****.I NEED SOLUTION TO THIS PROBLEM RIGHT NOW PLEASE.
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~OLUMIDE TALABI: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~OLUMIDE TALABI: I'd give them a five out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~OLUMIDE TALABI: For that I would say two out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~OLUMIDE TALABI: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~OLUMIDE TALABI taken from his Simple Mobile customer service problem that occurred on November 16th, 2017.