Simple Mobile: I don't where to begin but this is my *nd month...
A Simple Mobile customer review by GetHuman user ~T R from November 17th, 2017
Background on ~T R 's case
GetHuman: ~T R - can you tell our other Simple Mobile customers when your case took place?
~T R : Yes. It was morning, on November 13th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~T R a list of common Simple Mobile problems)
~T R : "Overcharge/Strange charge" was why I was trying to call.
~T R 's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~T R : I don't where to begin but this is my *nd month with simple and i didnt even continues i opted to pay another carrier and loose ** days of service then continue, they have the worth custmer service , i will write a review in every site and tell eveyone that they **** hopefully other people read it and stay away *first when i switched from t-mobil prepaid , they too ** dayssssssssssssss to transger my line in ,,, ** dayyssss ,,, do u realize how long that is ?? *every time i called they told me the porting is in process ,,, SURE IT IS ... *after the long wait my line was onn ,,, i had no issues for the rest of the cycle , comes my next cycle i upgraded for $** extra to unlimed at *g ,,, ha ha ha ha , they cut off my internet service after * days , they said i used it too much , i am like wait a min how did that happen if i used it the same way i used it last month, no one cared and they didnt restore my service , i filled a complain with the communication comissioner , the better busin
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~T R : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~T R : I'd give them a three out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~T R : For that I would say four out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~T R : Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~T R taken from his Simple Mobile customer service problem that occurred on November 13th, 2017.