Simple Mobile is an absolute nightmare. With a...
A Simple Mobile customer review by GetHuman user ~Joan from November 4th, 2017
Background on ~Joan's case
GetHuman: ~Joan - can you tell our other Simple Mobile customers when your case took place?
~Joan: Yeah. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Joan a list of common Simple Mobile problems)
~Joan: "Technical support" was why I was trying to call.
~Joan's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joan: Simple Mobile is an absolute nightmare. With a discount mobile provider I didn't expect much from customer service. I also didn't expect much regarding call reception. My problem is that the people working at Simple are incompetent and unwilling to correct their own mistakes.**I transferred my phone number to Simple Mobile and had the service for one month. All was going fine until I had to ReUp for the next month. Their website didn't work. Their website is complete garbage. It's like they didn't want my money. So, I called customer service multiple times and nobody was able to assist me in ReUping. After * hours with dealing with this situation, I was finally able to ReUp. Then I'm watching TV and I receive a text saying "Welcome to Simple Mobile, here is your new number ***-***-XXXX." **After having a number for ** years, Simple Mobile made an error and changed my number. I called Simple Mobile immediately and I spoke to an assistant manager who basically said there was nothing they
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~Joan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joan: I'd give them a two out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~Joan: For that I would say one out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~Joan: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joan taken from his Simple Mobile customer service problem that occurred on October 31st, 2017.