Simple mobile is a rip off. They took my money...
A Simple Mobile customer review by GetHuman user ~I hate simple mobile from November 3rd, 2017
Background on ~I hate simple mobile's case
GetHuman: ~I hate simple mobile - can you tell our other Simple Mobile customers when your case took place?
~I hate simple mobile: Yes I can. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~I hate simple mobile a list of common Simple Mobile problems)
~I hate simple mobile: "Payment Arrangement" was why I was trying to call.
~I hate simple mobile's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~I hate simple mobile: Simple mobile is a rip off. They took my money, and they did not give me the *** MB data service. I called the costumer service to activate the extra add on data I paid for she did but I had that soure feeling in my gut when you get horrible costumer service. It got worse! After litterally minutes when i activate the data service, they shut it off :( . I asked them why? There answers was that i used more then a **** mb in minutes then they said there is some thing wrong with my phone. I think i called them ** times ** min hold each. They hanged up on me several times including one of their managers. This by far the worst customer service i ever had in my life. STAY AWAY.
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~I hate simple mobile: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~I hate simple mobile: I'd give them a four out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~I hate simple mobile: For that I would say three out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~I hate simple mobile: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~I hate simple mobile taken from his Simple Mobile customer service problem that occurred on October 30th, 2017.