Simple Mobile: They are scam! that is the truth, they are lyin...
A Simple Mobile customer review by GetHuman user ~oscar from November 16th, 2017
Background on ~oscar's case
GetHuman: ~oscar - can you tell our other Simple Mobile customers when your case took place?
~oscar: Yup. It was morning, on November 11th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~oscar a list of common Simple Mobile problems)
~oscar: "Technical support" was why I was trying to call.
~oscar's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~oscar: They are scam! that is the truth, they are lying by telling people that they have unlimited everything, they've suspended my internet after one week by saying that I used the net too much!? well I bought the unlimited planto have internet in my phone whenever I need it. So they are scaming people , there is no such thing UNLIMITED its a lie, be careful people.beside they have horrible customer service, you hardly can understand them with their heavy accent and they are like robots reapets the same words over and over even if you ask them specific question they answer you with the same answer over again, man they are horrible, I had the worse experience with them.
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~oscar: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~oscar: I'd give them a two out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~oscar: For that I would say one out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~oscar: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~oscar taken from his Simple Mobile customer service problem that occurred on November 11th, 2017.