Simple Mobile: They deliberately removed the option of reachin...
A Simple Mobile customer review by GetHuman user ~was paved from November 17th, 2017
Background on ~was paved's case
GetHuman: ~was paved - can you tell our other Simple Mobile customers when your case took place?
~was paved: Sure. It was morning, on November 11th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~was paved a list of common Simple Mobile problems)
~was paved: "Service problem" was why I was trying to call.
~was paved's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~was paved: They deliberately removed the option of reaching a customer service rep. when you call the number. This is very ridiculous.
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~was paved: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~was paved: I'd give them a four out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~was paved: For that I would say five out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~was paved: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~was paved taken from his Simple Mobile customer service problem that occurred on November 11th, 2017.