simple mobile is a scam, they cheat people by t...
A Simple Mobile customer review by GetHuman user ~oscar from November 16th, 2017
Background on ~oscar's case
GetHuman: ~oscar - can you tell our other Simple Mobile customers when your case took place?
~oscar: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~oscar a list of common Simple Mobile problems)
~oscar: "Lower my bill" was why I was trying to call.
~oscar's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~oscar: simple mobile is a scam, they cheat people by telling them they have unlimited service for **$, this is a lie. I purchased the unlimited plan and they've suspended my internet access after one week saying that I violated section ** which as you can tell they dont tell customers about it, when I bought the unlimited plan the agent told me that you have unlimited everything and didnt mention anything about section **. Unlimited means unlimited, when they limit the plan with section ** it becomes limited, so basicly they are scaming people and I dont recommend to anybody to buy a plan from them. Be careful people don't fall into their scam like I did.
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~oscar: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~oscar: I'd give them a one out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~oscar: For that I would say four out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~oscar: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~oscar taken from his Simple Mobile customer service problem that occurred on November 11th, 2017.