Simple Mobile: they lost a customer. slowed down my internet s...
A Simple Mobile customer review by GetHuman user ~Pissed off guy from November 6th, 2017
Background on ~Pissed off guy's case
GetHuman: ~Pissed off guy - can you tell our other Simple Mobile customers when your case took place?
~Pissed off guy: Sure. It was late at night, on October 31st.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed off guy a list of common Simple Mobile problems)
~Pissed off guy: "Overcharge/Strange charge" was why I was trying to call.
~Pissed off guy's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed off guy: they lost a customer. slowed down my internet speed cause i was using it "abnormally"**you try to get stuck in a car for * hours and not stream music the entire time!
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~Pissed off guy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed off guy: I'd give them a three out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~Pissed off guy: For that I would say four out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~Pissed off guy: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed off guy taken from his Simple Mobile customer service problem that occurred on October 31st, 2017.