Simple Mobile: two days calling and more then ** times for tec...
A Simple Mobile customer review by GetHuman user GetHuman-257861 from November 16th, 2017
Background on GetHuman-257861's case
GetHuman: GetHuman-257861 - can you tell our other Simple Mobile customers when your case took place?
GetHuman-257861: Sure. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-257861 a list of common Simple Mobile problems)
GetHuman-257861: "Device Support" was why I was trying to call.
GetHuman-257861's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-257861: two days calling and more then ** times for technical support. They transfer my calls and every time wait for ** min ** min*An hours and get tired and hangup *F up service
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
GetHuman-257861: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-257861: I'd give them a four out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
GetHuman-257861: For that I would say one out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
GetHuman-257861: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-257861 taken from his Simple Mobile customer service problem that occurred on November 8th, 2017.