Sirius/XM: After trying to communicate with three people i...
A Sirius/XM customer review by GetHuman user ~CL from November 20th, 2017
Background on ~CL's case
GetHuman: ~CL - can you tell our other Sirius/XM customers when your case took place?
~CL: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~CL a list of common Sirius/XM problems)
~CL: "Change Services" was why I was trying to call.
~CL's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CL: After trying to communicate with three people in the Philippines and one person in South America, I finally called the *** number and asked for a person in North America. She was wonderful, I understood her and she understood me. She was not a robot worker spewing a scripted info call. I was able to renew my subscribtion with out issue!
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~CL: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CL: I'd give them a three out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~CL: For that I would say four out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~CL: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CL taken from his Sirius/XM customer service problem that occurred on November 11th, 2017.