Sirius/XM: CSR talks from a play book and NEVER does what...

A Sirius/XM customer review by GetHuman user GetHuman-392533 from November 20th, 2017

Background on GetHuman-392533's case

GetHuman: GetHuman-392533 - can you tell our other Sirius/XM customers when your case took place?
GetHuman-392533: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman-392533: I used the 866-635-5027 number I found for on the GetHuman Sirius/XM customer phone number page I was on: Sirius/XM Customer Service Phone Number
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-392533 a list of common Sirius/XM problems)
GetHuman-392533: "Dispute a Charge" was why I was trying to call.

GetHuman-392533's review of Sirius/XM customer service

GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-392533: CSR talks from a play book and NEVER does what you need or want.. Your better off asking to speak to BILLING or TECH to get someone that understands you and will take care of your needs..
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
GetHuman-392533: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-392533: I'd give them a five out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
GetHuman-392533: For that I would say five out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
GetHuman-392533: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-392533 taken from his Sirius/XM customer service problem that occurred on November 16th, 2017.


2.72 of 5 stars | 296 reviews

GetHuman-392533's Sirius/XM Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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