Sirius/XM: Called Sirius at **:**am got connected at...
A Sirius/XM customer review by GetHuman user ~vspears from November 18th, 2017
Background on ~vspears's case
GetHuman: ~vspears - can you tell our other Sirius/XM customers when your case took place?
~vspears: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~vspears a list of common Sirius/XM problems)
~vspears: "Recover Account" was why I was trying to call.
~vspears's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vspears: Called Sirius at **:**am got connected at **:**am talked to a guy named Mike in Canada he was very nice he put me on hold after a bout * minutes I was disconnected. I called back at **:** Tom from the Philippians answered at **:**. Had to tell him everything I had told the last guy. All of a sudden phone is blank and I am still holding the phone because there is not a dial tone of disconnection it is now **:**am and going to hang up and call again for the third time in an hour. They charged my account almost $*** I did not authorize!!!
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~vspears: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vspears: I'd give them a five out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~vspears: For that I would say one out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~vspears: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vspears taken from his Sirius/XM customer service problem that occurred on November 14th, 2017.