Sirius/XM: Horrible company. Cannot cancel. Double bills...
A Sirius/XM customer review by GetHuman user ~GrumpyBrad from November 19th, 2017
Background on ~GrumpyBrad's case
GetHuman: ~GrumpyBrad - can you tell our other Sirius/XM customers when your case took place?
~GrumpyBrad: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~GrumpyBrad a list of common Sirius/XM problems)
~GrumpyBrad: "Recover Account" was why I was trying to call.
~GrumpyBrad's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GrumpyBrad: Horrible company. Cannot cancel. Double bills, raises rates, autorenews without permission, etc etc.**Frighteningly long runaround on the phone. No cancellation confirmation despite requests and a billion excuses. Frequently a *h* phone call to get nowhere.**If you put a stop payment on the account (that you didn't authorize to begin with) they will send you to a collections agency.**Relentless telemarketers even when you are subscribed and payed up.**DO NOT GIVE THESE JERKS YOUR CREDIT CARD NUMBER. YOU WILL REGRET IT! If you don't believe me, read other reviews regarding XM radio. There is a class action suit in the US for the aforementioned issues.**They simply DO NOT let you cancel and charge whatever they want, sometimes twice.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~GrumpyBrad: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GrumpyBrad: I'd give them a five out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~GrumpyBrad: For that I would say three out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~GrumpyBrad: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GrumpyBrad taken from his Sirius/XM customer service problem that occurred on November 15th, 2017.