Sirius/XM: Tried to cancel. The first time I got someone t...
A Sirius/XM customer review by GetHuman user ~judyf from November 21st, 2017
Background on ~judyf's case
GetHuman: ~judyf - can you tell our other Sirius/XM customers when your case took place?
~judyf: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~judyf a list of common Sirius/XM problems)
~judyf: "Setup service" was why I was trying to call.
~judyf's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~judyf: Tried to cancel. The first time I got someone that I was unable to understand. Tried to cancel account, but got one sales pitch after another. Finally told him to just cancel the darn thing and hung up. I made a second try after I continued to be billed. Same garbage sales pitches and I finally demanded a cancellation number. That night got collection call from Sirius for $** for (unknown)cancellation (?) fees. This is the slimiest company ever.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~judyf: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~judyf: I'd give them a one out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~judyf: For that I would say two out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~judyf: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~judyf taken from his Sirius/XM customer service problem that occurred on November 15th, 2017.