Sirius/XM: Love that I found this site, called the **** an...
A Sirius/XM customer review by GetHuman user ~nikkyvb from November 18th, 2017
Background on ~nikkyvb's case
GetHuman: ~nikkyvb - can you tell our other Sirius/XM customers when your case took place?
~nikkyvb: Yes I can. It was morning, on November 8th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~nikkyvb a list of common Sirius/XM problems)
~nikkyvb: "Streaming or Download Trouble" was why I was trying to call.
~nikkyvb's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nikkyvb: Love that I found this site, called the **** and spoke to an agent, mgr and everyone wanted $*** to renew my radio. Claimed "there are sites like this claiming you can get a deal and they know about it and wont give deals now becuase of it." *Such a lying POS "Ryan" Employee ****P (I could tell you what the P stands for I am sure) was a jerk and refused to help. I called this number and very sweet lady offered me * months for $** or ** months for $**. So SHOVE that up your rear RYAN, pretend customer service manager. Dont call the *** number call here and tell them you know they cut prices and you know they give deals. They will say its a one time but I've renewed a lot and it never is.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~nikkyvb: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nikkyvb: I'd give them a four out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~nikkyvb: For that I would say one out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~nikkyvb: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nikkyvb taken from his Sirius/XM customer service problem that occurred on November 8th, 2017.