Sirius/XM: This is total BS!,you call to enquire about the...
A Sirius/XM customer review by GetHuman user ~BUFFALO BILL from November 18th, 2017
Background on ~BUFFALO BILL's case
GetHuman: ~BUFFALO BILL - can you tell our other Sirius/XM customers when your case took place?
~BUFFALO BILL: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~BUFFALO BILL a list of common Sirius/XM problems)
~BUFFALO BILL: "Recover Account" was why I was trying to call.
~BUFFALO BILL's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BUFFALO BILL: This is total BS!,you call to enquire about the different plans,costs etc. then when you call back to activate,they totally change the rates they offered previously,very unprofessional to say the least.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~BUFFALO BILL: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BUFFALO BILL: I'd give them a four out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~BUFFALO BILL: For that I would say five out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~BUFFALO BILL: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BUFFALO BILL taken from his Sirius/XM customer service problem that occurred on November 15th, 2017.