Sirius/XM: It took over ** mins after the ** min wait to g...

A Sirius/XM customer review by GetHuman user ~Don from November 19th, 2017

Background on ~Don's case

GetHuman: ~Don - can you tell our other Sirius/XM customers when your case took place?
~Don: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
~Don: I used the 866-635-5027 number I found for on the GetHuman Sirius/XM customer phone number page I was on: Sirius/XM Customer Service Phone Number
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~Don a list of common Sirius/XM problems)
~Don: "Streaming or Download Trouble" was why I was trying to call.

~Don's review of Sirius/XM customer service

GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Don: It took over ** mins after the ** min wait to get the issue resolved.*I cancelled because quality of program worsened.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~Don: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Don: I'd give them a one out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~Don: For that I would say five out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~Don: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Don taken from his Sirius/XM customer service problem that occurred on November 11th, 2017.

Sirius/XM

2.72 of 5 stars | 296 reviews

~Don's Sirius/XM Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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