Sirius/XM: I could not understand customer service represe...
A Sirius/XM customer review by GetHuman user GetHuman-160919 from November 24th, 2017
Background on GetHuman-160919's case
GetHuman: GetHuman-160919 - can you tell our other Sirius/XM customers when your case took place?
GetHuman-160919: Yes. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-160919 a list of common Sirius/XM problems)
GetHuman-160919: "Account access" was why I was trying to call.
GetHuman-160919's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-160919: I could not understand customer service representative. She evidently could not understand me as I told her I had traded in old car and wanted to switch service I have to new car. After it was evident neither of us could communicate with one another, I asked to speak with her supervisor. I was cut off. When I called back, I never got passed the computerized answering service.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
GetHuman-160919: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-160919: I'd give them a five out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
GetHuman-160919: For that I would say one out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
GetHuman-160919: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-160919 taken from his Sirius/XM customer service problem that occurred on November 22nd, 2017.