Sirius/XM: I have two radios, one for each car (of course...
A Sirius/XM customer review by GetHuman user GetHuman-129501 from November 18th, 2017
Background on GetHuman-129501's case
GetHuman: GetHuman-129501 - can you tell our other Sirius/XM customers when your case took place?
GetHuman-129501: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-129501 a list of common Sirius/XM problems)
GetHuman-129501: "Change Services" was why I was trying to call.
GetHuman-129501's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-129501: I have two radios, one for each car (of course they will not give me a multi radio discount) they did an update on my account, in return killed both of them. and after being on hold this long, im told "sorry, your going to have to buy new radios" guess that's the thanks i get for being with then for twelve years. now I'm going straight to the Better Business Bureau.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
GetHuman-129501: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-129501: I'd give them a two out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
GetHuman-129501: For that I would say three out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
GetHuman-129501: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-129501 taken from his Sirius/XM customer service problem that occurred on November 17th, 2017.