Sirius/XM: Of course they were not in the US, but I could...

A Sirius/XM customer review by GetHuman user GetHuman-407349 from November 28th, 2017

Background on GetHuman-407349's case

GetHuman: GetHuman-407349 - can you tell our other Sirius/XM customers when your case took place?
GetHuman-407349: Yes. It was afternoon, on November 24th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman-407349: I used the 866-635-5027 number I found for on the GetHuman Sirius/XM customer phone number page I was on: Sirius/XM Customer Service Phone Number
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-407349 a list of common Sirius/XM problems)
GetHuman-407349: "Account access" was why I was trying to call.

GetHuman-407349's review of Sirius/XM customer service

GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-407349: Of course they were not in the US, but I could understand the agent better than previous calls to Sirius
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
GetHuman-407349: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-407349: I'd give them a two out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
GetHuman-407349: For that I would say three out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
GetHuman-407349: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-407349 taken from his Sirius/XM customer service problem that occurred on November 24th, 2017.

Sirius/XM

2.72 of 5 stars | 296 reviews

GetHuman-407349's Sirius/XM Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sirius/XM, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sirius/XM in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!