Sirius/XM: Siriusxm does dirty business. First, don't eve...
A Sirius/XM customer review by GetHuman user ~dostmeyer from November 11th, 2017
Background on ~dostmeyer's case
GetHuman: ~dostmeyer - can you tell our other Sirius/XM customers when your case took place?
~dostmeyer: Yes I can. It was morning, on November 10th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~dostmeyer a list of common Sirius/XM problems)
~dostmeyer: "Setup service" was why I was trying to call.
~dostmeyer's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dostmeyer: Siriusxm does dirty business. First, don't ever pay full price because when you call to cancel they offer all kinds of deals. Second, they lie. I was offered * months for **.** with NO AUTOMATIC RENEWAL. Now * months later they are threatening to send me to a collection agency.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~dostmeyer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dostmeyer: I'd give them a five out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~dostmeyer: For that I would say two out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~dostmeyer: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dostmeyer taken from his Sirius/XM customer service problem that occurred on November 10th, 2017.