Sirius/XM: THE worst customer service I have ever experien...
A Sirius/XM customer review by GetHuman user ~G from Milwaukie, OR from November 16th, 2017
Background on ~G from Milwaukie, OR's case
GetHuman: ~G from Milwaukie, OR - can you tell our other Sirius/XM customers when your case took place?
~G from Milwaukie, OR: Sure. It was morning, on November 8th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~G from Milwaukie, OR a list of common Sirius/XM problems)
~G from Milwaukie, OR: "Cancel My Services" was why I was trying to call.
~G from Milwaukie, OR's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~G from Milwaukie, OR: THE worst customer service I have ever experienced. A total of ** phone calls. Many of them dropped. Also * actual emails with confirmation in writing that they will follow through with my renewal.**In no universe should you ever buy any of their products. HORRIBLE CUSTOMER SERVICE.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~G from Milwaukie, OR: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~G from Milwaukie, OR: I'd give them a five out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~G from Milwaukie, OR: For that I would say one out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~G from Milwaukie, OR: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~G from Milwaukie, OR taken from his Sirius/XM customer service problem that occurred on November 8th, 2017.