Sirius/XM: Well, after hearing the add on TV that Sirius w...

A Sirius/XM customer review by GetHuman user ~MCV from November 22nd, 2017

Background on ~MCV's case

GetHuman: ~MCV - can you tell our other Sirius/XM customers when your case took place?
~MCV: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
~MCV: I used the 866-635-5027 number I found for on the GetHuman Sirius/XM customer phone number page I was on: Sirius/XM Customer Service Phone Number
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~MCV a list of common Sirius/XM problems)
~MCV: "Cancel service" was why I was trying to call.

~MCV's review of Sirius/XM customer service

GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MCV: Well, after hearing the add on TV that Sirius was going to turn on all radios for a couple of weeks, I decided why not give them a try. We happened to be camping i the Sierras and didn't have very good reception on the FM channels. So we tuned in to a variety of stations and found that there was a lot of dead air where the music would just go away and come back in a few seconds and then go dead again. The quality of the music was good, they just didn't keep a good signal strength. Why would I pay $** per month to listen to broken up tunes? **Then after listening to the tunes (as they were) the hours passed and the programming changed from mostly tunes to some DJ who thought it was more important for him to hear himself than play the music. Note to Sirius, It does not matter if it is a commercial or some bozo who likes to hear himself talk, it is all the same, if you advertise commercial free radio, then play the tunes and forget about the talk shows.*As far as I can tell you may
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~MCV: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MCV: I'd give them a five out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~MCV: For that I would say one out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~MCV: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MCV taken from his Sirius/XM customer service problem that occurred on November 15th, 2017.

Sirius/XM

2.72 of 5 stars | 296 reviews

~MCV's Sirius/XM Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars

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