Sirius/XM: Thank goodness for this site. The numbers liste...
A Sirius/XM customer review by GetHuman user GetHuman-46458 from November 25th, 2017
Background on GetHuman-46458's case
GetHuman: GetHuman-46458 - can you tell our other Sirius/XM customers when your case took place?
GetHuman-46458: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-46458 a list of common Sirius/XM problems)
GetHuman-46458: "Complaint" was why I was trying to call.
GetHuman-46458's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-46458: Thank goodness for this site. The numbers listed on the Siriusxm XM site brought me to serial spam advertisements with no way to get through. This NJ be brought me to an actual person who helped me with a renewal issue. I do have to say that this was the first time that I ever had an offshore help Center with this company and he was a bit hard to understand. But bottom line is I got the help I needed.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
GetHuman-46458: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-46458: I'd give them a five out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
GetHuman-46458: For that I would say four out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
GetHuman-46458: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-46458 taken from his Sirius/XM customer service problem that occurred on November 17th, 2017.