Sirius/XM: This fax number was not valid even though it is...
A Sirius/XM customer review by GetHuman user ~Fed up from November 21st, 2017
Background on ~Fed up's case
GetHuman: ~Fed up - can you tell our other Sirius/XM customers when your case took place?
~Fed up: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~Fed up a list of common Sirius/XM problems)
~Fed up: "Cancel My Services" was why I was trying to call.
~Fed up's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fed up: This fax number was not valid even though it is listed on Sirius's website. I asked for the CEO's fax * and was given a NYC address instead April *, *****Sirius XM Via Fax (***) ***-**** *Re: * *** ***-*****What was your Marketing department thinking when they unleashed the hounds of **** on unsuspecting citizens? I finally found out through Internet searches that it is Sirius XM that has been harassing me with phone calls.*When I called the number back yesterday, I spoke with a gentleman who needed the radio's * or loan * to put us on the DO NOT CALL LIST. There is no loan number, we paid cash for the car and the car was parked in my husband's employer's parking lot, so I could not provide this info. Why should I have to provide this info???? The gentleman stated he did not have access to the outbound caller lists. I am already on the federal DO NOT CALL LIST.*How would you like to be interrupted only to receive this many hang up calls on your home answeri
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~Fed up: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fed up: I'd give them a one out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~Fed up: For that I would say five out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~Fed up: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fed up taken from his Sirius/XM customer service problem that occurred on November 16th, 2017.