Sirius/XM: Sirius charged my credit card $***.** to renew...
A Sirius/XM customer review by GetHuman user ~GG from November 20th, 2017
Background on ~GG's case
GetHuman: ~GG - can you tell our other Sirius/XM customers when your case took place?
~GG: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~GG a list of common Sirius/XM problems)
~GG: "Change Services" was why I was trying to call.
~GG's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GG: Sirius charged my credit card $***.** to renew my. Services without my permission (I had no idea they had kept my credit card numbers from the year before). They were to issue me a.credit and then destroy my card numbers. When I called to check on refund, they said they were issuing a check and it would take *weeks for me to get it. I agree with one of the other complainants, they are using my money to operate on I guess.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~GG: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GG: I'd give them a two out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~GG: For that I would say three out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~GG: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GG taken from his Sirius/XM customer service problem that occurred on November 12th, 2017.